My parcel hasn’t arrived – where is it?!
Oh no, we’re sorry it hasn’t arrived when you expected. We recommend that you check the tracking that you would have received through to your email address. The courier will regularly update this will any issues or delays on your package. This should also provide you with further instructions or a new estimated delivery date.
Alternatively you are able to Contact Us and we can investigate, and if necessary action a claim with the carrier on your behalf. Please note in some cases it can take up to 21 days to process the claim with the carrier. If we still have the item in stock we can resend it or offer you an alternative.