How much does it cost to return an item?
We do offer a pre-paid label service via Royal Mail and Asda. You can obtain your pre-paid label & more information from here: https://www.ikrush.com/customer-care/returns-and-exchanges
Please note if you wish to use our Pre-Paid Returns Label, a total of £3 will be deducted from your refund.
This label is for UK customers only.
You can then take the parcel to your nearest Post Office / Asda Store and obtain proof of postage.
Once we have received your returned parcel, we will then process your return as requested provided it meets our return policy.
All items must be: Unwashed, have all labels attached, unused and unworn and ensuring there are no sort of marks on the garments (makeup, fake tan etc).
Any items which are unsuitable to be returned via our pre-paid label (too heavy, or large), the return must be paid for by you at the Post Office. If this is the case we recommend using a tracked service. If our pre-paid returns label is used, the £3 deduction from your refund will be made.
For our International Customers -
To return the item(s) back to us simply use this return request here: https://web.global-e.com/returns/portal/mZGy
This will provide you with a returns label to have this sent back to us.
Alternatively you are able to ship this back yourself without using our link if you would prefer to and obtain a proof of return which we recommend you keep this until you have been refunded.
You can arrange your own return by sending your order to:
86 Broad Street
Unfortunately we are unable to offer a free returns service to our overseas customers. For returns made outside the UK, these must be returned at your own cost.